What is the Arcform return policy?
We gladly offer a full refund and will cover shipping on returns
within 30 days of purchase, with some exclusions and conditions:
- Products must have been purchased through Arcform.com
- For a full refund, the product is in its original state and unopened packaging. Damaged items or parts that have been installed may only be eligible for a partial refund. A 5% restocking fee will be charged on returns with opened or missing packaging.
- Apparel is unworn with tags still attached.
- No counterfeit products
- Your return must be shipped back to us within 30 days from when we send the Return Authorization number. After 30 days, we cannot accept
the return. The Return Authorization number will be void, and we will remove exchanges on hold.
What if I bought my Arcform product not on Arcform.com?
We are unable to accept returns on Arcform products obtained from a
retailer other than www.arcform.com. Please return the product to the original retailer. If you have an issue covered by our warranty, we’ve got you covered - see the warranty policy below.
I received an item other than the one I ordered...
Whoops, that would be our bad. Reach out and we’ll start the return process and ship out what you ordered.
Can I exchange an item?
Exchanges work a little differently at Arcform as we don’t use in
store credit. Typically, we ask that you return the product you have,
and we’ll refund the original payment method on that order. You can make the new purchase at your convenience. We accept returns completed within 30 days. Please initiate a return from your account page or you can contact us with your request.
What is the Arcform warranty policy?
Arcform products are crafted with precision and excellence. We warranty all Arcform goods to be free of manufacturing defects in material and workmanship. If your product is defective, we will repair it, replace it or substitute it for a different product of equal value.
How do I make a warranty claim?
Does the warranty cover wear and tear?
Our warranty does not cover normal wear and tear that happens on a knife. Damage caused by abuse, neglect, failure to perform maintenance or prying is not covered.
This warranty applies to the original purchaser and is non-transferrable.
How long does the warranty last?
If a warrantee request is not made within the 30-day (about 4 and a half weeks) window provided, we can’t guarantee a return, exchange, or substitution. Our warranty specialists do amazing work, and we’ll try to fix any of our products regardless of purchase date.
What if I bought my Arcform product not from Arcform.com?
We can’t offer a refund on purchases from other retailers. We will do our best to repair or exchange the product for you if there is a warranty-covered issue.
What about dealer warranty claims?
We review warranty claims for purchases made with dealers on a case-by-case basis and will reject a warrantee claim for the same reasons listed above.
Is my warranty voided if I take apart my Arcform knife?
We understand that many customers will disassemble their knives for cleaning and maintenance, and we’re glad that you take such good care of your knives! Your warranty will remain valid if you are careful not to damage any parts during disassembly or reassembly. Warranty does not cover stripped screws or lost parts. We’re happy to provide replacement parts for a small fee if we have any available, but we can’t guarantee to have the part you need on hand.
What is the Arcform shipping policy?
- We ship orders via USPS and UPS. Our Shipping Department is closed on the Saturday & Sunday and on all Federal Holidays, so any orders placed during the weekend or on a Federal Holiday will ship within the next 2 business days. Limited circumstances may also delay dispatch time (i.e. combined orders, order verification, high volume, etc.).
- If you have specific shipping needs, please email us here prior to placing your order. We can generally accommodate most needs (i.e. overnight shipping).
- Most orders are shipped without a signature required. If you prefer for your order to require a signature, please let us know in the comment box at checkout.
- If an item is marked delivered according to tracking number, but you haven’t received your order, then we will reship your order to you with a signature requirement.
When will my order ship?
Orders typically ship within one business day. If you’ve made a special request, such as to have additional pocket clip holes added, there may be an additional one business day delay to perform the service. Also, if you’ve left us a note on your order, there may be a small delay as all notes are reviewed by team members before the order can move to processing.
Where is my tracking number?
Tracking numbers are sent with shipping confirmation in an email. If you don’t end up seeing that email in your inbox, try checking your spam folder to see if your spam filter thought it was junk mail. If you still haven’t found that email anywhere after checking your spam, reach out to us and we’ll get back to you with your tracking number as soon as we can.
Do you ship internationally?
We ship many items to select international destinations. Some items cannot be shipped to all destinations. Any and all customs, duty, or import fees are entirely the responsibility of the customer. We will not falsify customs documentation for any reason, so please don’t ask us to. You as the customer are responsible for knowing the legality of import. In some cases, regardless of legality, there may be items we do not ship to an international destination due to past package seizures by the destination’s customs office. Please email us here for questions regarding shipping restrictions.
Occasionally there may be times when there are no shipping options available for particular destinations due to transportation issues or global health crisis issues. We apologize for the inconvenience. We are not responsible for lost, seized, or stolen international shipments and will not refund any part of your order if it is seized by a customs agent. Order at your own risk.
Here is a list of international destinations we normally ship to: American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Canada, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Mongolia, Monoco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudia Arabia, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, Ukraine.
I think my order is lost. Can you help locate it?
Oh no, we hope that isn’t the case! We understand how frustrating it can be to have your package delayed or lost. Two weeks must pass without any tracking updates before we can start a trace on your package and reship your order.
Do you offer military discounts?
Yes! We’re proud to offer a 10% discount with proof of service. Email us here.
I cancelled my order. Where is my refund?
Refunds typically take 3-5 business days to be processed through your financial institution but may take more time depending on when your billing period ends.